Know what to confirm before you order.

Products and images

Catalogue references are SIBSMAK enquiry references, not manufacturer model numbers. AI-generated branded mockups illustrate the range. Confirm the exact model, specification, sizes, colours and availability in your quote.

Safety-related products

State the intended task, hazards and required standards in your enquiry. Request supplier documentation for the specific quoted model before selection. A photograph, product name or catalogue preview is not evidence of certification.

Price and scope

Ask for quantities, unit prices, VAT treatment, branding/setup charges, delivery costs, lead times and quote validity to be stated. Do not assume that optional features or pictured accessories are included.

Artwork and digital work

Confirm artwork, placement and proofs for branded products. For digital services, agree deliverables, access arrangements, revisions, reporting, ownership and handover.

Hosting and recurring costs

Confirm the renewal cycle, included resources, backup and restore arrangements, support hours, domain/email scope and maintenance. The agreed plan determines what is included.

Payment, changes and returns

Payment, cancellation, changes and return arrangements should be provided with your quote before you accept it.